1) Once you have placed your order please check the details of your order to ensure that all details are correct including the items that you have ordered along with your contact details. If there are any problems please contact us on 0800 140 4665 or 01388 747090 immediately.
2) Depending on the lead time that you placed the on under depends when you will receive delivery. For example if the item said ‘Delivered 3-10 days’ then you will receive the order on or before the 10th day from the date that the order is placed. Another example is if the order was placed on ‘Delivered 10-28 days’ then you will receive you order on or before the 28th day from the date that the order is placed.
3) Within the confirmed time frame you will receive an email from us confirming that your goods have been dispatched from our warehouse to the allocated delivery team.
4) Following dispatch of your goods to our delivery team, they will make contact with you to arrange/confirm a delivery date. This can/will be done either by text, call or e-mail so please keep checking to ensure that nothings missed. Your delivery won’t be made until contact has happened via one of the above.
5) Depending upon your choice of delivery service at point of order, we will deliver to the hallway, or alternatively via our premium service whereby we offer room of your choice. Please note that assembly is not included unless a quotation is requested and paid for prior to dispatch.
Please note: Although we offer free delivery on orders over the free delivery threshold, Once a delivery date is booked in and agreed with one of our delivery partners and yourself, if for whatever reason you are not able to accept the delivery date or we encounter a failed delivery we as a company have at this point incurred charges and reserve the right to pass these charges on to you, these charges are typically £15 per item for re-delivery to your property or £25 per item return to our warehouse.
We aim to provide high quality furniture at the most competitive prices available and therefore provide you with a first class first class experience throughout. Should you need to contact us in regard to any aspect of your purchase please email us at [email protected]
Please note that for logistical reasons, delivery to the following postcodes can take up to an additional 14 days:
AB, DD, IV, KW, PA, PH, EX, DT, TQ, TA, PL, LL, SA, TR, CA13-15, CA18-28, LA12-19
Our Terms and Conditions
The sole publisher of the information on this website is Rightworx Ltd trading as Oakworld.co.uk
This website has been designed and constructed by Rightworx Ltd trading as Oakworld.co.uk who has published the information on this website and who as sole publisher has endeavoured to ensure that all the information contained within this website is as accurate as possible at the time of production. Rightworx Ltd trading as Oakworld.co.uk and their agents regret that they cannot guarantee accuracy and that they can not be held responsible in any way whatsoever for any errors or omissions in the published information which may also change from time to time thereafter.
Rightworx Ltd trading as Oakworld.co.uk and their agents accept no responsibility or liability whatsoever for any claim, loss, damage, injury or inconvenience whatsoever whether direct, indirect or consequential and howsoever sustained or caused as a result of using this website.
Furthermore Rightworx Ltd trading as Oakworld.co.uk and their agents offer no guarantee or indemnity whatsoever as to the accuracy of the information featured on different businesses, products and services mentioned on this website or linked to from this website.
Rightworx Ltd trading as Oakworld.co.uk and their agents do not offer any recommendation as to the suitability or quality of these different businesses, products and services mentioned on this website or linked to from this website.
All persons using the information on this website do so at their sole discretion and it will be the sole responsibility of any such person using this website to directly contact Rightworx Ltd trading as Oakworld.co.uk and any other business and service featured on the website to verify all such information featured and to also obtain additional written confirmation from Rightworx Ltd trading as Oakworld.co.uk and any other business and service featured on the website before making any decisions or making any bookings or purchases whatsoever based upon such information.
Rightworx Ltd trading as Oakworld.co.uk and their agents reserve the right to cancel any order in part or in full at any time without having to assign any reason, without penalty and without any liability whatsoever.
All rights reserved. No part of this website may be reproduced, stored in a retrieval system or transmitted in any form or by any means whatsoever without the prior written permission of Rightworx Ltd trading as Oakworld.co.uk as sole publisher. This includes but is not limited to all images of furniture including bedroom, occasional, dining or garden ranges. etc etc.
Any use of this website shall be deemed as to be using it in England. This website has been produced in England and is hosted in England and is subject solely to English Law.
Delivery Terms & Conditions
Please note: Although we offer free delivery on orders over the free delivery threshold, Once a delivery date is booked in and agreed with one of our delivery partners and yourself, if for whatever reason you are not able to accept the delivery date/time or we encounter a failed delivery because nobody is at the property to accept delivery, we as a company have at this point incurred charges and reserve the right to pass these charges on to you, these charges are typically £15 per item for re-delivery to your property or £25 per item return to our warehouse.
Damaged/Faulty Items or Missing Parts
If on the rare occasion it happens you have a problem with your new furniture delivery, please follow these 3 simple steps:
1) Contact us on 0800 140 4665 or 01388 747090 to discuss the current situation.
2) Take some photos of the damaged/effected area including a close up of the issue and a distant shot showing the whole piece. Also include the packaging if marked and e-mail these forward to [email protected] with reference to your order details.
3) Once this information has been received our care team will deal with the problem with the utmost priority to reach a high customer satisfaction.
Damaged or faulty items & missing parts must be reported within 7 days of receiving delivery of the order.
ADEQUATE FLOOR PROTECTION – Please ensure you have placed adequate covering to protect your flooring/carpets as no claims can be made for damage caused to unprotected flooring/carpets. (The delivery team are forbidden to remove any safety clothing, including footwear).
BREAKABLE OBJECTS – Please can you remove any personal objects that may be breakable whilst the delivery is carried out (Ornaments, Wall Pictures, Trailing Wires. etc) en-route to the desired delivery point, before the delivery team arrives.
ACCESS IN PROPERTY – At the point of order it is your responsibility to check the dimension of items ordered to ensure item(s) are able to be physically maneuvered through passageways to the desired delivery point. Please be advised that whilst every care will be taken by the delivery drivers, we cannot be held responsible for any damages that occur to your property or possessions whilst the delivery is in progress
Please Note, (30 Day Return Policy) If furniture is delivered outside of the UK mainland and you wish to return it, it is your responsibility to cover the costs back to the dispatching warehouse.
Please note all items which are to be used around the environment where children are present should be secured against a wall, if you require any advice on this please ask a member of our team who will be happy to help.
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below).
When you shop for furniture etc on this Website, we will ask you to input and will collect Personal Information from you such as your name address, e-mail address and bank/credit/debit card details. Some of our advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website such as “oak furniture” etc (“User Information”). We may collect this information even if you do not register with us. You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.
We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office. We use your information only for the following purposes:
Processing your orders:
For statistical purposes to improve this website and its services to you;
To serve website content and advertisements to you;
To administer this website;
If you consent, to notify you of products or special offers that may be of interest to you.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
Your personal information may be disclosed to other businesses within Rightworx Ltd trading as Oakworld.co.uk and to reputable third parties who will help process your order. Rightworx Ltd trading as Oakworld.co.uk requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your Personal Information to any company outside of Rightworx Ltd trading as Oakworld.co.uk for mailing or marketing purposes. You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled do so.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
E-Commerce Customer Services Manager
Rightworx Ltd trading as Oakworld.co.uk
Unit 5, Harvey Court,
Low Willington Industrial Estate
County Durham, DL15 0FB
We reserve the right to:
modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Third Party Links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
For technical reasons connected with colour reproduction and media limitations the colours shown may not be an exact representation of the actual product. Wood is a natural product and each unique item is hand built by expert craftsmen.
Rest assured that we aim to build our business on old fashioned customer service and our aim is to provide you with a pleasant and enjoyable purchasing experience.
**Free Returns We are so confident that you will love our furniture we have gone over and above the requirements needed for product returns – Your Statutory Rights are 7 days in store/14 days online – Rest Assured that we offer an Extended Full 30 Days. If for whatever reason you don’t like the furniture we have delivered to your home then don’t worry, you have up to 30 days to change your mind. Just give us a quick call followed by a simple email, we will then collect your item with no additional costs and refund you 100% of the full order value which also includes the delivery charge with 30 days of your cancellation notification. All we ask is that you keep the original packaging and have it ready for our delivery team to collect on the day arranged.
We reserve the right to refuse a refund if the item is deemed to be non-re-salable. Items requiring assembly must not be assembled in any way or they will not be accepted back. If you no longer have the packaging and/or have assembled the goods then we will still take the items back at a 15% re-stocking charge of the items value. You will also need to re-package the item/s to a standard that they are protected for return, also providing a photo as proof. Your refund will be forwarded within a maximum of 30 days from the cancellation. This time period is to allow the furniture to be returned, inspected and to administrate accordingly. In the unlikely event of a problem occurring please call us on 0800 140 4665 or 01388 747090 first so that we can deal with it in a professional and orderly manner followed by an e-mail to [email protected]
Please Note, (30 Day Return Policy) If furniture is delivered outside of the UK mainland by whatever means and you wish to return it, it is your responsibility to cover the costs back to the dispatching warehouse.