FREE UK MAINLAND DELIVERY ON ALL ORDERS*
We’ll always contact you before delivery to confirm a date and time slot, so you know exactly when your new furniture is arriving.
Large Items
Delivered to your door by our own professional delivery partner, who’ll arrange a date and time directly with you. (Doorstep delivery & Room of choice options available)
Small Items
Sent by express courier. You’ll get an email or text with your slot, and if it doesn’t suit you can reschedule, leave it with a neighbour or in a safe place, or collect from a local pickup point.
Free Returns**
Changed your mind? You’ve got a full 30 days. Just fill in a short form and we’ll arrange collection, completely free. Please retain your original packaging.
100% Risk Free
Full order-value money-back guarantee with no collection charge. Just keep the original packaging and order with total peace of mind.
* We keep it simple to provide you with the Best Risk Free Shopping on the internet. – We offer Free UK Mainland Delivery on All Orders.
WHAT HAPPENS AFTER I’VE PLACED MY ORDER ?
We will email you your Order Confirmation, if this doesn’t arrive immediately we ask you to kindly check your spam / junk folder.
Your Order will be processed and then passed to the warehouse so they can pick your New Furniture.
Our warehouse will pick your New Furniture ready to go to its new home and once this is done we will send you an email to let you know.
Our delivery partner will then contact you to arrange a Suitable Delivery Date.
You then take delivery of your New Furniture and enjoy it for many years to come.
On the Day of Delivery
ADEQUATE FLOOR PROTECTION
Please ensure you have placed adequate covering to protect your flooring/carpets as no claims can be made for damage caused to unprotected flooring/carpets. (The delivery team are forbidden to remove any safety clothing, including footwear).
BREAKABLE OBJECTS
Please can you remove any personal objects that may be breakable whilst the delivery is carried out (Ornaments, Wall Pictures, Trailing Wires. etc) en-route to the desired delivery point, before the delivery team arrives.
ACCESS IN PROPERTY
At the point of order it is your responsibility to check the dimension of items ordered to ensure item(s) are able to be physically maneuvered through passageways to the desired delivery point. Please be advised that whilst every care will be taken by the delivery drivers, we cannot be held responsible for any damages that occur to your property or possessions whilst the delivery is in progress.
Returns
Changed your mind? No problem. You have 30 days from delivery to return any item, completely free of charge. We’ll collect it at no cost to you and refund 100% of your order value, including your original delivery charge.
To arrange a return, simply fill in our returns form and we’ll take care of the rest. Please keep the original packaging — you’ll need it for collection.
Damaged, Faulty or Missing Parts
If your furniture arrives damaged, faulty, or with missing parts, please report it within 7 days of delivery. Here’s what to do:
Keep the original packaging
Fill in our contact form below
Have photos ready — a close-up of the issue and a wider shot of the whole piece
Our team will respond promptly and get it sorted.
Key Conditions
Failed Deliveries — Once a delivery date is confirmed, if you’re unable to accept it or nobody is home, we reserve the right to charge £15 per item for redelivery, or £25 per item to return it to our warehouse.
Returns Conditions — Items must be returned in original packaging. Assembled items cannot be returned. If packaging is lost or items have been assembled, we’ll still accept returns subject to a 15% restocking charge, and you’ll need to repackage to a protective standard with photographic proof. Refunds are processed within 30 days of cancellation.
For full terms including order lead times, see our Terms & Conditions.
