Delivery times
- Once you have placed your order, please check the details to ensure that everything is correct, including the items you have ordered and your contact details. If there are any problems, please contact us immediately on 0345 222 4665 or 01388 747090, or via our contact page.
- When you will receive your delivery depends on the lead time shown when you placed the order. For example, if the item said “Delivered in 3-10 days” you will receive the order on or before the 10th day from the date the order is placed. If the item said “Delivered in 10-28 days” you will receive your order on or before the 28th day from the date the order is placed. Please note that when ordering from different ranges we sometimes carry out multiple deliveries.
- Within the confirmed time frame you will receive communication from the allocated delivery partner.
- Following dispatch of your goods to our delivery team, they will make contact with you to advise a delivery date. This can be done by text, call or email, so please keep checking to ensure nothing is missed.
- Although we offer free delivery on orders, once a delivery date has been confirmed by you with one of our delivery partners, if for whatever reason you are not able to accept the delivery or we encounter a failed delivery, we will at that point have incurred charges and reserve the right to pass these on to you. These charges are typically £15 per item for re-delivery to your property or £25 per item for return to our warehouse.
We aim to provide high quality furniture at the most competitive prices available and to provide you with a first class experience throughout. Should you need to contact us regarding any aspect of your purchase, please do so via our contact page.
Terms of sale
By placing an order, either on our website or over the telephone with one of our staff, you are offering to purchase a product or products on and subject to the following terms and conditions.
All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and are subject to any delays resulting from delivery delays or force majeure, for which we will not be responsible.
Our terms and conditions
The sole publisher of the information on this website is Rightworx Ltd trading as oakworld.co.uk.
This website has been designed and constructed by Rightworx Ltd trading as oakworld.co.uk, who has published the information on this website and who, as sole publisher, has endeavoured to ensure that all the information contained within this website is as accurate as possible at the time of production. Rightworx Ltd trading as oakworld.co.uk and their agents regret that they cannot guarantee accuracy and cannot be held responsible in any way whatsoever for any errors or omissions in the published information, which may also change from time to time thereafter.
Rightworx Ltd trading as oakworld.co.uk and their agents accept no responsibility or liability whatsoever for any claim, loss, damage, injury or inconvenience whatsoever, whether direct, indirect or consequential and howsoever sustained or caused, as a result of using this website.
Furthermore, Rightworx Ltd trading as oakworld.co.uk and their agents offer no guarantee or indemnity whatsoever as to the accuracy of the information featured on different businesses, products and services mentioned on this website or linked to from this website.
Rightworx Ltd trading as oakworld.co.uk and their agents do not offer any recommendation as to the suitability or quality of these different businesses, products and services mentioned on this website or linked to from this website.
All persons using the information on this website do so at their sole discretion, and it is the sole responsibility of any such person to directly contact Rightworx Ltd trading as oakworld.co.uk and any other business and service featured on the website to verify all such information, and to obtain additional written confirmation from Rightworx Ltd trading as oakworld.co.uk and any other business and service featured on the website, before making any decisions, bookings or purchases whatsoever based upon such information.
Rightworx Ltd trading as oakworld.co.uk and their agents reserve the right to cancel any order in part or in full at any time without having to assign any reason, without penalty and without any liability whatsoever.
All rights reserved. No part of this website may be reproduced, stored in a retrieval system or transmitted in any form or by any means whatsoever without the prior written permission of Rightworx Ltd trading as oakworld.co.uk as sole publisher. This includes, but is not limited to, all images of furniture including bedroom, occasional, dining and garden ranges.
Any use of this website shall be deemed to be use in England. This website has been produced in England, is hosted in England and is subject solely to English law.
Delivery terms and conditions
Failed or rearranged deliveries
Although we offer free delivery, once a delivery date has been booked in and agreed between you and one of our delivery partners, if for whatever reason you are not able to accept the delivery date or time, or we encounter a failed delivery because nobody is at the property to accept it, we will at that point have incurred charges and reserve the right to pass these on to you. These charges are typically £15 per item for re-delivery to your property or £25 per item for return to our warehouse.
Damaged or faulty items and missing parts
If, on the rare occasion it happens, you have a problem with your new furniture delivery, please follow these three simple steps:
- Retain the original packaging.
- Fill out the appropriate form and we will respond to you requesting some further information. Please take photos of the damaged or affected area, including a close-up of the issue and a distant shot showing the whole piece of furniture. Also photograph the packaging if it is marked. We will ask for these when we respond to you.
- Once this information has been received, our care team will deal with the problem with the utmost priority to reach a high level of customer satisfaction.
Damaged or faulty items and missing parts must be reported within 7 days of receiving delivery of the order.
Preparing for your delivery
Adequate floor protection
Please ensure you have placed adequate covering to protect your flooring and carpets, as no claims can be made for damage caused to unprotected flooring or carpets. The delivery team are forbidden to remove any safety clothing, including footwear.
Breakable objects
Before the delivery team arrives, please remove any personal objects that may be breakable whilst the delivery is carried out (ornaments, wall pictures, trailing wires and so on) from the route to the desired delivery point.
Access in the property
At the point of order it is your responsibility to check the dimensions of the items ordered to ensure they can be physically manoeuvred through passageways to the desired delivery point. Please be advised that whilst every care will be taken by the delivery drivers, we cannot be held responsible for any damage that occurs to your property or possessions whilst the delivery is in progress.
Returns from outside the UK mainland
If furniture is delivered outside of the UK mainland by whatever means and you wish to return it under our 30 day return policy, it is your responsibility to cover the costs of return to the dispatching warehouse.
Safety notice
Please note that all items which are to be used in an environment where children are present should be secured against a wall. If you require any advice on this, please ask a member of our team who will be happy to help.
Privacy policy
Our full privacy policy can be viewed here. Please check back frequently to see any updates or changes. Questions regarding the privacy policy should be directed to our administrative head office:
Attn: E-Commerce Customer Services Manager
Rightworx Ltd trading as oakworld.co.uk
Unit 5 Harvey Court
Low Willington Industrial Estate
Willington, County Durham
DL15 0FB
Indemnity
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these conditions by you, or any other liabilities arising out of your use of this website or the use by any other person accessing the website using your shopping account and/or your personal information.
Our rights
We reserve the right to:
- modify or withdraw, temporarily or permanently, this website (or any part of it) with or without notice to you, and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or
- change these conditions from time to time, and your continued use of the website (or any part of it) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website.
Third party links
To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website, we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for:
- the privacy practices of such websites;
- the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources; or
- the use to which others make of these websites or resources;
nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
Colour disclaimer
For technical reasons connected with colour reproduction and media limitations, the colours shown may not be an exact representation of the actual product. Wood is a natural product and each unique item is hand built by expert craftsmen.
Rest assured that we aim to build our business on old fashioned customer service, and our aim is to provide you with a pleasant and enjoyable purchasing experience.
Free returns
We are so confident that you will love our furniture that we have gone over and above the requirements for product returns. Your statutory right to cancel an online purchase is 14 days; we offer an extended full 30 days. If for whatever reason you don’t like the furniture we have delivered to your home, you have up to 30 days to change your mind. Just give us a quick call followed by a simple email. We will then collect your item at no additional cost and refund 100% of the full order value, including the delivery charge, within 30 days of your cancellation notification. All we ask is that you keep the original packaging and have the item ready for our delivery team to collect on the day arranged.
Conditions of return
We reserve the right to refuse a refund if the item is deemed to be non-resalable. Items requiring assembly must not be assembled in any way or they will not be accepted back. If you no longer have the packaging and/or have assembled the goods, we will still take the items back subject to a 15% restocking charge of the item’s value. You will also need to repackage the item(s) to a standard that protects them for return, and provide a photo as proof.
Your refund will be issued within a maximum of 30 days from cancellation. This period allows the furniture to be returned, inspected and administered accordingly. In the unlikely event of a problem, please contact us.
If furniture is delivered outside of the UK mainland by whatever means and you wish to return it, it is your responsibility to cover the costs of return to the dispatching warehouse.
Last updated: September 2026
