Keeping Our Customers Informed….
In light of the Coronavirus outbreak and continuing adjustments around the UK , we wanted to update and reassure you that we remain open for business and will continue to operate as normal.
If you’re in self-isolation, we just ask that you please advise on ordering so that we can assist with delivery options available.
The health and wellbeing of our customers, staff and delivery drivers remains our top priority and we will continue to monitor the situation and keep you informed of any updates.
Delivery
We are continuing to operate normally and deliver safely to your home.
Please Note: Due to government guidance our specialist delivery partners are only able to deliver to you safely by carrying out a doorstop delivery.
If you have already ordered and selected ‘Room of Choice’ at checkout are no longer able to fulfil this method. Please contact our Customer Services team via our online forms and we can cancel and refund the added service charge for you.
The health and welfare of both our customers and delivery drivers remains our top priority so we have put a number of measures in place to help ensure this. We have provided additional gloves, wipes and hand sanitiser to all our delivery crews who will be using these before and after every visit.
Rest assured, we will continue to monitor this and update you with any changes to delivery.
Returns
What happens if a product has been delivered but it is damaged, not the style or colour you were expecting or has another issue.
We are now carrying out returns as normal, providing the furniture is packaged correctly for its journey back to our warehouse, in some instances we are collecting furniture on a separate dedicated vehicle.
Due to government guidance we are only able to collect from your doorstep.
If you are in self-isolation due to yourself or a member of your household displaying symptoms we will be unable to collect the product.
If you send us the email as normal advising us of the exchange or return request and furthermore we would ask you to hang on for a bit until you are no longer at risk and out of isolation and advise us accordingly so we can make arrangements to collect.
Customer Services
We remain open and are on hand to answer your calls. If you have any concerns around new or existing orders, please don’t hesitate to contact us via our online forms and discuss with one of our friendly team. We are here to assist.
Please keep visiting this page for the latest information.
