What if I don’t like the furniture I’ve ordered – Can I return it?
Yes you can. With Oakworld.co.uk we are giving you a 30 Day Money Back Guarantee. That means if for whatever reason you don’t like the furniture then you can return it for a Full Value Refund. 100% Full Refund meaning you won’t have to pay any delivery or return charges. The order value you paid is the order value that is refunded so that you don’t lose a penny.
How do I return my order?
If your order isn’t right for you then please contact us via our ‘Contact Us’ page and notify us that you would like to return your order for a full refund. Please Ensure that the goods are back in their original packaging, we then arrange a collection with our delivery team. The collection team will be in contact with you to arrange a pick up date, similar to the process when they delivered the order. From here the goods are brought back into our warehouse and are checked in to process through your refund. This will be refunded back to your card which was originally used to process the order.
Is there a Collection Charge?
No, there are No collection charges for you to return the order. You will receive a 100% full refund. No hidden charges.
Do you have a showroom to see the products and can I contact you by phone?
Unfortunately we do not operate showrooms, as they are expensive to run and staff this means that these savings are passed to you, our valued customer.
However you can turn your home into your own personal showroom with our FREE delivery and 30 day FREE returns policy, giving you peace of mind if you are not 100% satisfied with your furniture for any reason, we will collect this free of charge and provide 100% of your money back.
You can contact us anytime during our standard opening hours on 0345 222 4665 or 01388 747 090 where we will be more than happy to help.
How can I pay for my order?
Here at Oakworld.co.uk we accept all major card companies, including Visa, Mastercard, Maestro and American Express. This is all processed through our Secure Identify Theft Protected Security Metrics & SagePay. We are also McAfee Secured so you can rest assured that you and your details are safe. You can also pay via the online PayPal system. Here you’ll receive a request direct to your account kindly asking you to process the purchase through PayPal. Our website will direct you to log in. We aim to ensure that we have the best option to suit your needs.
