Frequently Asked Questions

Reasons to Buy From Us?
- Superb High Quality Oak Furniture at Unbeatable Prices
- 30 Day Money Back Guarantee – 100% Order Value Refunded
- Free Returns and Exchanges – No Charges to Pay
- 100% Safe and Secure Online Shopping – (Tested Daily)
- Free Delivery on ALL Orders
- Over 25 Years of Experience in the Furniture Industry 


After I’ve made a purchase on your website, what happens next?

 


What if I don’t like the furniture I’ve ordered – Can I return it?
‘Yes you can’. With Oakworld.co.uk we are giving you a 30 Day Money Back Guarantee. That means if for whatever reason you don’t like the furniture then you can return it for a Full Value Refund.
100% Full Refund meaning you won’t have to pay any delivery or return charges. The order value you paid is the order value that is refunded so that you don’t lose a penny.
How do I return my order?
If your order isn’t right for you then please call us and forward in a confirmation e-mail that you would like your order returning for a full refund. Ensuring that the goods are back in their original packaging, we then arrange a collection with our delivery team. The collection team will be in contact with you to arrange a pick up date, similar to the process when they delivered the order. From here the goods are brought back into our warehouse and are checked in to process through your refund. This will be refunded back to your card which was originally used to process the order.


Is there a Collection Charge?
No, there are No collection charges for you to return the order.
You will receive a 100% full refund. No hidden charges.


Do you have a showroom to see the products and can I contact you by phone?
‘Yes’ we do have a showroom and ‘Yes’ you can contact us via the phone.
We have a showroom showcasing a selection of our furniture at the address below:
Oakworld.co.uk
Unit 5 Harvey Court
Low Willington Industrial Estate
Willington
County Durham
DL15 0FB

Our opening times are Monday to Friday 10am-6pm & Saturday 10am-4pm & Closed Sundays

You can contact us anytime between these opening hours on 0800 140 4665 or 01388 747 090 where we will be more than happy to help. If all of our lines are busy please leave a voicemail and one of our team members will call you back swiftly.
Can I order in-store or over the Phone?
Yes you can, as above we are more than happy to help with processing your order through.
We as a company know that it is nice to talk to someone direct so please don’t hesitate to contact us.

How can I pay for my order?
Here at Oakworld.co.uk we accept all major card companies, including Visa, Mastercard, Maestro and American Express. This is all processed through our Secure Identify Theft Protected Security Metrics & SagePay. We are also McAfee Secured so you can rest assured that you and your details are safe. 
You can also pay via the online PayPal system. Here you’ll receive a request direct to your account kindly asking you to process the purchase through PayPal. Our website direct you to log in.
Alternatively we also accept Cash, Cheque’s and Postal Order’s, ensuring that we have the best option to suit your needs.

How secure are my credit/debit card details?
All payment card numbers are entered with in a secure, encrypted and protected environment for your safety. Card payments are processed through the online secure SagePay and via our merchant provider Barclays. Oakworld.co.uk have never had anybody’s details intercepted using our online payment system.  

Is my new furniture guaranteed?
All new good purchased with Oakworld.co.uk will include a full first year manufactures guarantee.
Do you Price Match?
At Oakworld.co.uk we aim to offer you the best quality at exceptionally low prices. However if you do find a product cheaper elsewhere then please call us to discuss and we’ll aid you in obtaining the best price.

Can you deliver outside of the UK?
We can deliver anywhere World Wide. From Northern Ireland to the Channel Islands and France and beyond, we deliver all over. Don’t hesitate to call or e-mail us to discuss your desired delivery location.

What do your customers have to say about Oakworld.co.uk’s service?
To view our daily updated feedback from our loyal customers then please head over to our ‘Independent Trustpilot Review Page’. Click on the link here to view:

I have a complaint to make. What do I do?
If you are unhappy with any aspect of our service then please don’t hesitate to contact us directly either by phone or e-mail. We will acknowledge receipt of your complaint and aim to deal with the problem within 1 working day.
Phone – 0800 140 4665 Email – sales@oakworld.co.uk

What About Natural Markings & How Do I Care For My New Furniture ?

furniture care  

*SAFETY NOTICE*

Please note all items which are to be used around the environment where children are present should be secured against a wall, if you require any advice on this please ask a member of our team who will be happy to help


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